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Customer service
You can shop 24 hours a day, 7 days a week at the Muzi.lt online shopping center for music products! For your convenience, we offer phone consultations from 10:00 to 18:00 on working days and from 10:00 to 14:00 on Saturdays (excluding holidays).
You can contact us by phone +370 645 08700 or submit a request by e-mail: [email protected]. The price of a minute of a call - according to the payment plan selected by your phone operator when calling other mobile communication networks of the Republic of Lithuania.
Muzi.lt's customer service department is a team of professional specialists who will provide useful information about the goods, their ordering process, delivery conditions, payment methods and order progress, as well as answer any questions you may have.
Complaint handling procedure
We try to make your shopping as pleasant and smooth as possible, we value and analyze your feedback. Therefore, if you have suggestions, complaints or want to praise us, please write to us at: [email protected].
Muzi.lt will examine your complaint within 14 days and provide you with an answer.
Non-judicial dispute resolution procedure
When contacting the State Service for the Protection of Consumer Rights:
If you are not satisfied with the answer provided by Muzi.lt or if we do not provide it in time, you have the right to contact the State Office for the Protection of Consumer Rights - VVTAT (Vilniaus g. 25, 01402 Vilnius, e.p. [email protected], tel. 85 262 67 51, www.vvtat.lt).
If you apply to VVTAT, it is important to know:
- To submit a request, fill in the form prescribed by the Service, which you can find here.
- With the request, submit a copy of the document confirming the purchase and other documents confirming the circumstances.
- Fill in send the signed application with attachments to the Office in the chosen way: by post, to the address Vilniaus st. 25, 01402 Vilnius, e-mail by mail [email protected] or by fax (8 5) 279 1466.
When applying for out-of-court dispute resolution online:
The user also has the possibility to start an out-of-court dispute resolution procedure online through this centralized electronic platform introduced by the European Commission.
